Friday, September 6, 2019
The Story of an Hour Essay Example for Free
The Story of an Hour Essay The Story of an Hour is a work of short fiction by southern regionalist writer Kate Chopin. Originally published in Vogue magazine in 1984, this widely read story by Chopin did not receive strong recognition until it was rediscovered during the height of the feminist movement back in the 1960ââ¬â¢s. This work of the author greatly reflects and represents Chopinââ¬â¢s personal view on womenââ¬â¢s roles in society which very much shocked her reading audience at the time. As a writer, Chopin was highly influenced by the southern environment she grew in. She was raised in a household of intelligent, independent, pioneering women for she was raised by her French-Creole mother and grandmother (who was the first woman in Kansas to be legally separated from her husband) after being orphaned of her father at the young age of four. Toth in her biography notes that Chopin ââ¬Å"â⬠¦also smoked cigarettes in public and revelled in wandering around alone, drinking beer. â⬠Like in many of her other writings, in The Story of an Hour she illustrates to the reader [some of] the concerns faced by women and their plight to have their own identity. The Story of an Hour is a story set in the late 19th century when womenââ¬â¢s duties were basically to keep house, bear children and present themselves as faithful loving wives and not much more. It tells the story of a married southern woman, Louise Mallard, who receives news of her husbandââ¬â¢s (Brently Mallard) death. Being of frail condition, those around her (sister Josephine and family friend Richards) took great care in gently revealing to her the disastrous news. At first the heroine takes the reception of the news like any other loving wife of the time: with despair and grief. However, when Louise isolates herself from her sister and Richards to deal with her feelings in private, she realizes something quite surprising to herself. To her surprise [and the readerââ¬â¢s], ââ¬Å"a monstrous joyâ⬠¦held herâ⬠(Chopin) and it was during this moment of epiphany she realizes her overwhelming desire for freedom. Empowered by her new realization, Louise ends her brief isolation and decides to go down from her room to welcome her future filled with ââ¬Å"days that would be her ownâ⬠(Chopin). However, with a sudden twist of faith, her erroneously reported deceased husband walks into the house to the surprise of everyone. As a result, Louise ended up dying ironically ââ¬Å"of heart diseaseof the joy that killsâ⬠(Chopin). This short fiction by Chopin tackles the issue of identity and self-discovery of women. Written in a time where numerous social and ethical questions were in the minds of most Americans, Chopinââ¬â¢s take on the ââ¬Å"Woman Questionâ⬠proved to be quite controversial for the period. Rejected initially for its feminist message, The Story of an Hour is a prime example of how the author tackles female self-assertion. In the story, the author subtly hints at the social oppression of women. During the period at which the story was originally written, the standards upheld by general society for women were that of selfless wives and mothers. This is reflected in the way the lead character Louise Mallard doesnââ¬â¢t even receive a name at the beginning of the story. She is only referred to as Mrs. Mallard and in pronouns until much later in the story. Ironically her husband Brently, a minor character, is named at the beginning of the story. By the simple omission of Louiseââ¬â¢s name early in the story the author manages to imply how women at the time were mere ââ¬Å"propertyâ⬠of men ââ¬â that they were ââ¬Å"attachmentsâ⬠to their fatherââ¬â¢s and husbands.
Thursday, September 5, 2019
Effect of Management Change | Case Study
Effect of Management Change | Case Study 1.1 BACKGROUND Change has always been with man from creation. Man and plants have evolved and adapted to the environment anytime the need arises. Failure to change, most often than not leads to extinction. The general perception is that changes are made always for the better, but sometimes, it is for the worst. At other times also, there is no need for change. Change is an inevitable phenomenon. A system would have to undergo change at some point in time. The effectiveness of the change to a large extent depends on how it is managed. For an organization to survive, it is necessary for it to continue to adapt to its changing environment. Change is the singular factor that upgrades a system to suit its current environment. Change in management is one typical way of effecting change. Change in management can take the form of privatization, re-shuffling or merging. Most times, old managers leave with their ideologies and new managers come in with new ones. Vodafone Ghana is one company in the Telecommunication Industry which has experienced management change in recent times. Vodafone Ghana, formerly Ghana Telecom, was the national telecommunication company of Ghana. In 2006, it had around 400,000 customers for fixed and mobile telephony and internet services. On 3rd July 2008, the sale of the company for $900m to Vodafone group was announced. After the transaction closed, Vodafone had a 70% stake in the company, while the Ghanaian Government retained a 30% stake. On 16th April 2009, the company was rebranded as Vodafone Ghana. The rebranding, seeks to lead to a stiff competition among the operators in the Ghanaian mobile market. 1.2 PROBLEM STATEMENT. Changes in almost all organizations are not freely welcomed by the organization members. The reluctance to change is mostly as a result of fear of the unknown. Changes in management in organizations are resisted by staff for lack of knowledge of the impact the change will bring. The impact could be positive or negative. The change will at the tail end affect the performance of the staff and for that matter the organization as a whole. Change in management actually changes the status quo of how things are done. How the change is managed to get everyone along is crucial to the effectiveness of the organization. The performance of the organization is also translated in the response by the organizations external customers, government and regulatory bodies to the change. 1.3 PURPOSE/AIMS The purpose of the study will be to assess the performance of Vodafone Ghana, as there has been change in management. The research will assess the performance of the then Ghana Telecom and its management team for the last two years and do a comparative analysis with the performance of the now Vodafone Ghana and its new set of management team. At the end of the study, the research will find out which of the two management teams led to a higher performance of Vodafone Ghana. 1.4 OBJECTIVES OF THE STUDY The objectives of the study will include the following; To identify the effect of change in management on the performance of Vodafone Ghana. To identify the factors that necessitated the change in management of Vodafone Ghana. To ascertain the challenges of the process (change in management) and how it was managed to ensure that it is on track to achieving the required performance. 1.5 SIGNIFICANCE OF THE STUDY It is believed that, the results of this study will do the following; Enable internal and external customers to know how the management team of the then Ghana Telecom fared in the last two years of their being as against the first two years of Vodafone Ghana. Inform the current management team of their performance in Ghana as far as Vodafone Ghana is concerned. Serve as a source of secondary data for further research in the area of change in management. 1.6 RESEARCH QUESTIONS AND HYPOTHESIS The research question for this study will be: What are the effects of Change in Management on the Performance of Vodafone Ghana? The null hypothesis for the study will be: Ho: change in management does not significantly affect performance. The alternative hypothesis for the study will be: H1: change in management significantly affects performance. 1.7 SCOPE AND ORGANISATION OF THE STUDY The research will be grouped into five chapters. The first chapter is Introduction. The introduction will include an overview of the background of the study, the focal point of the statement of the problem, an explanation of the study, key objectives of the study, the reasons for the study, the question and hypothesis. The second chapter will review literature, that is, the theoretical and the empirical. It will explain relevant theories that relate to the subject area as well as give a description of literature that has been practically observed and validated objectively on the subject matter. It will again explain certain terms in the research. The third chapter will present the methodology. It shall give a general description of the design of the work. It will include population and sampling, instrumentation and statistical analysis. The fourth chapter will be results and discussions, where data collected will be analyzed and findings experimented. The fifth chapter will draw conc lusions and give recommendations. LITERATURE REVIEW It is often said that two heads are better than one. Most often than not, we see individuals coming together to undertake projects that cannot be done individually. One of the most known ways is through organization. An organization according to (Robbins Coulter, 1999) is a deliberate arrangement of people to accomplish some specific purpose. Organizations in trying to accomplish their goals get proper management systems in place. 2.1 THEORETICAL LITERATURE DEFINITION Management is the process of achieving organizational goals by engaging in the four major functions of planning, organizing, leading and controlling. Bartol Martin (1998). Bartol and Martin emphasized on the fact that, it is an ongoing process that begins with planning and ends with controlling. It never ends because the controlling checks if the organization is on the right path as far as the plans (objectives) are concerned and as such, the results serve as input again in the process. Robbins Decenzo (2001) also defined the term management as the process of getting things done, effectively and efficiently, through and with other people. Like Bartol and Martin, the process in their definition pointed to the four main functions of management. Thus planning, organizing, leading and controlling. However, they believed that managers should not only be able to engage in the four major functions but managers should be able to do that simultaneously as the functions are interrelated and interdependent. Efficiency in their definition means making best use of the resources available. This brings into play the scarcity of the resource which has numerous uses. It is always prudent to minimize waste as much as possible when using these resources. Minimizing waste in the use of resources will lead to high productivity and efficiency. Effectiveness means choosing the right goals, strategies and tasks in a present condition. In essence, effectiveness is doing the right things while efficiency is doing things right. There are two well known ways of achieving efficiency and effectiveness which are; The organization increasing the output with the same level of input. The organization producing the same output with a reduced input level. Koontz Weihrich (1990) also defined management as a process of designing and maintaining an environment in which individuals working together in groups efficiently accomplish selected aims. Koontz and Weihrich like Robbins and Decenzo, and Bartol and Martins, believed that managers engage in the main functions of planning, organizing, staffing, leading and controlling. They also believed that management does not necessarily apply to a particular organization but rather, all kinds of organizations. Aside that, they believed that irrespective of the level a manger finds himself he needs to manage. They also underscored efficiency and effectiveness in trying to achieve the set goals. They however, believed that all managers focus on making surplus. This may not be necessarily true as some managers are found managing non-profit making organizations. Most managers in non-profit making organizations normally focus on the well-being and satisfaction of some people rather than making profit. All the stated definitions basically emphasize on management being putting in place the right atmosphere and conditions so that the set goals can be accomplished. All the definitions also highlight the major functions that are performed by managers and the fact that it should be done in an efficient and effective manner. Management is therefore a phenomenon that applies not only to organizations but also the daily lives of individuals. MANAGERS Managers are individuals who are engaged in the combination of the four functions of management to accomplish organizational goals. LEVELS OF MANAGEMENT Managerial jobs in organizations allow for the categorization of managers into three levels. Top Managers: It is the highest level and concerned with creating the organizations goals, overall strategy and operating policies. (Griffin, 1999). According to Rue Byars (2003), Senior management are not involved in the organizations day to day problems, but concentrate on setting the direction of the organization. Jennifer M George (2004), argued that top managers are responsible for the performance of all departments and therefore a cross departmental responsibility. Top managers are responsible for the successes and failures of the organization and most often have their performance scrutinized by the organizations internal and external customers. In Management by Robbins Coulter (1999), top managers are responsible for making organization-wide decisions and policies that affect the organization. Middle Managers: Managers at this level are responsible for the implementations of policies and plan drafted by top management and playing a supervisory role and co-coordinating the activities of the lower-level managers. Griffin (1999). According to Jennifer M. George (2004), middle level managers are responsible for finding the best way to organize human and other resources to achieve the organizational goals. To increase effectiveness, they evaluate the goals that the organization is pursuing and make suggestions to top managers. First Line Managers: The managers at this level are placed at the base of the managerial hierarchy and are often referred to as supervisors. They are responsible for the daily supervision of the non-managerial employees who perform many of the specific activities necessary to produce goods and services. They work in all departments of an organization. Jennifer M. George (2004). Its argued by Griffin (1999), that the common titles held by managers at this level are supervisors, coordination and office managers. These positions are often first held by employees who enter management from the ranks of operating personnel. According to Bartol Martin(1998), first line managers are extremely important to the success of the organization due to the special role of seeing to the day to day activities of the organization. These managers operate at the interface between management and the other work force and due to this can easily find themselves in the middle of conflicting demands. MANAGERIAL SKILLS Due to the validity and difficult nature of a managers job, certain skills are required to successfully carry out the duties and roles of a manager. Research by Robert L. Katz, during the early 1970s identified three essential skills or competencies needed by managers. The importance of these skills varies according to the managers level within the organization. Technical Skills: These are skills that reflect both an understanding of and a proficiency in a specialized field. Bartol Martin (1998). These skills are needed by both first line and middle level managers in their operations. It becomes less important as a manager moves into a higher level of management. However, top managers need some percentage of proficiency. For instance, an accountant must be proficient in the rules and standards of accounting, and be able to help its clients when faced with problems relating to the duties. Robbins Coulter (1999). According to (Bartol Martin, 1998) the technical skills are needed most by first line managers since they are directly involved in the supervision of the technical and professional employees, who are not managers. Middle level managers also need sufficient technical skills to recognize major problems. Top level managers will need some technical skills especially when technology is an important part of the product or service the org anization is offering. Human Skills: These are skills associated with a managers ability to work well with others, both as a member of a group and as a leader who gets things done through others. Bartol Martin (1998). Managers deal with humans and therefore need human skills to function effectively. Robert L. Katz indicated that, human skills are more important at the top level than the lower level. Managers with good human skills are able to get the best out of their people. How to communicate, motivate, lead and inspire enthusiasm and trust are some good human skills that managers should possess. Robbins Coulter (1999). Bartol Martin (1998) argued that human skills are needed by all the three levels of managers, since they deal with humans, and get things done through them. Managers without sufficient human skills are likely to have problems with internal and external customers. Conceptual Skills: These skills are related to the ability to visualize the organization as a whole, discern interrelationships among organizational parts, and understand how the organization fits into the wider context of the industry, community and world. Bartol Martin (1998). Conceptual skills are needed by managers for effective decision making that will positively affect the organization. Robert L. Katz proposed that these skills become more important as a manager moves into top management position. MANAGEMENT SKILLS AT DIFFERENT HIERARCHICAL LEVELS. SOURCE:BARTOL AND MARTIN, 1998 Griffin (1999) states that, the skills needed by a manager to perform activities go beyond the three skills. Four other skills are expected of a manager. They are; Diagnostic skills Communication skills Decision-making skills Time management skills WHAT MANAGERS ACTUALLY DO. Henry Mintzberg, a management scholar observed the activities of several top managers and discovered the work methods of managers as well as the major roles that they play. EXTENDED MODEL OF THE MANAGEMENT PROCESS. Management scholars Steven J. Carroll and Dennis J. Gillen went beyond the four major functions of management. These functions were used to form basis for the establishment of the managerial process. These management gurus upon their review of major studies on managerial work identified several key elements in the management process. There was the addition of work agenda, work methods and roles fused into the core management functions with a managers knowledge base and key management skills being contributing factors to high performance. WORK METHODS Mintzberg found that in their actual work methods, the managers differed drastically from their popular image as reflective, systematic planners who spend considerable quiet time in their offices poring over formal reports. Bartol Martin (1998). Three of the findings of Mintzberg give the revelation of what high-level managers actually do. UNRELENTING PACE: Managers are very busy people who work from dawn to dusk and are engaged in several activities. BREVITY, VARIETY AND FRAGMENTATION: Managers are very brief in their activities like meetings, attending to telephone calls, addressing the issues subordinates continue to bring to interfere with their work. VERBAL CONTACT AND NETWORKS: Managers prefer verbal communication through either phone conversations or meetings to written communication using memos and formal reports and rely heavily on networks to obtain and transmit information. MANAGERIAL ROLES According to Kreitner (1989), a research was conducted by Henry Mintzberg who concluded on what managers actually do. Mintzberg criticized the traditional functional approach as unrealistic, as they tell little about what managers actually do. Many other authors agree with Mintzberg and believe that the functional approach portrays the management process as far more systematic and rational and less complex than it really is. Mintzberg and his team said that to study managers and to know what they do, it is good to focus on the key roles they play, using a method called structured observation. This method involves recording the activities and correspondence of five top-level executives. Mintzberg identified ten roles he believed are common to managers at all levels. These ten roles are grouped into three categories. They are; Interpersonal Roles: This is the role that involves interpersonal contact with subordinates and peers. Figurehead, Leaders and Liaison are the interpersonal role managers play. Figurehead Role. It represents a symbol of legal authority and involves the performance of certain ceremonial duties like signing documents and receiving visitors. Leader Role. It seeks to motivate workers to get the job properly done Liaison Role. It serves as a link in a horizontal and vertical chain of communication. Informational Role. This is the role that provides information relating to the task. This role is important because information is the lifeblood of organizations, and includes nerves center, dissemination and spokesperson roles. Nerves Centre. It serves as a focal point for non routine information; receiving all type of information. Disseminator. Deals with the transmission of information to subordinates. Spokesperson. Deals with the transmission of selected information to outsiders. Decisional Role. With this role, managers balance competing interests and make choices. It enhances the development and implementation of strategies. The decisional roles are entrepreneurs, disturbance handlers, resource allocators and negotiators. Entrepreneur: Designs and initiates changes in the organization. Disturbance Handler: Takes corrective action in non routine situations. Resource Allocator: Takes decisions on allocation of resources to individuals and units. Negotiators. Participates in negotiation sessions with other parties like vendors and unions to make sure the organizations interest are adequately represented. Jones George (2004) in their book Essentials of Contemporary Management outlined Mintzbergs ten managerial roles. However, information technology has major effects on how managers perform their roles and on the skills they develop to perform the roles effectively. CHANGE The dynamic nature of business organizations naturally brings change. It is imminent for organizations to focus on change with competition increasing both domestically and globally. Companies that were enjoying mono-power are now been faced with competition from all the corners of the world. Bartol Martin (1998) defined change as any alteration in the status quo. They identified innovation to be one of the most applied forms of change. Innovation according to Bartol Martin (1998) is a new idea applied to initiate or improve a process, product or service. Hardly do people (employees) accept management action that endeavors to facilitate change as the existing processes and procedures may be seen consummate. The management of change in an organization has become an area of possible conflicts because of problems of understanding and communication. John Harvey-Jones (1993) stated that, it is impossible to change organizations which do not accept the dangers of their present way of doing things. A managers ability to manage change efficiently in an organization has become an indispensable skill in todays management. FORCES OF CHANGE A variety of forces influence change in an organization. Some of these forces are external whiles others may be developed internally. Recognizing and adapting to internal and external changes can mean the difference between continued success and going out of business. EXTERNAL FORCES All organizations are open systems and they therefore interact with the external environment of which they are part. The following factors may necessitate change: Escalating competition and globalization. Rapid development in new technology and the information age. Increased government regulation pressure. Scarcity of resources. Increased demand for quality. Increased demand for high levels of customer service and satisfaction. INTERNAL FORCES Internal forces for change also develop from a variety of sources. Some of these sources include; Ethical difficulties that arise because of employee behaviors. Decisions that entail changes and innovation. Organizational culture shifts. Reorganization. PROCESS OF CHANGE The process of change is likely to be associated with certain features. Hannagan (2004) in the book, Management Concept and Practices outlined the features as uncertainty about the causes and effect of change, unwillingness to give up existing practices, and awareness of problems in the change process. These characteristics according to Hannagan arose from a natural reaction to; Deny that the change is necessary. Resist any change irrespective of the merits. Avoid changes when they are introduced. Hannagan further suggested that managers should be able to determine the actual causes of change and remain flexible enough in their approach to overcome them in an appropriate manner. In the process of change, it is prudent to consider the degree of interaction between independent variables in the organization. The workers, technology and the organization structure seriously depend on each other and they therefore need to be recognized in the change process. The task of the manager is to direct energy away from feeling of powerlessness and looking backwards and towards seeing the opportunities for the future. This is important because in the process of change, people are likely to be threatened by the future while they need to recognize the dangers in the present position and the opportunities in the new ones. The process may involve denial of the need for change and resistance to it, until the change is able to be explored when opportunities will be discussed and commitment created. Hannagan (2004) outlined that the experience of the feeling of loss can take the following forms; Security: People feel unsecure of their position in the organization and how it will change. Competence: Becoming worried about their ability to carry out new tasks. Relationships: They may feel the familiar contacts will be lost with other employees, with managers and teams and groups. Territory: They may feel uncertain about their work space or job responsibility. Direction: They lose a clear view of where they are going. It is important that the manager reckon that these feelings are part of the transition process. It is the task of management to recognize these sentiments and endeavor to minimize it. This transcends provision of information as workers are not likely to change their behavior simply because they have being told. Change therefore needs to be managed carefully. TRANSITION IN THE CHANGE PROCESS From denial and resistance to exploration and commitment. SOURCE: MANAGEMENT CONCEPTS AND PRACTICES, 4TH EDITION BY TIM HANNAGAN. CHANGE MANAGEMENT It is obvious that a system that is not functioning well needs to be changed. The effectiveness of the change however to the large extent depends on how it is managed. Change aims at moving organization from the current position to place it in a desirable way in which its objectives can easily be accomplished. For the change to achieve its purpose it need to be managed properly. Hannagan (2004) outlined the various steps; Vision: A process of reminding everybody and clarifying to everybody the direction of the organizations. Strategy: Outline how this is to be achieved through the development of objectives and goals. Monitoring change: Progress is measured in order to observe and encourage change. Different strategies are developed and implemented depending on the stage of the change. At the stage of denial, the manager has to provide information and give time in order to explain the information and advocate action. Also at the resistance stage managers have to accept peoples response and encourage support. In the exploration stage, the manager needs to focus on the priority, train people involved in the planning. In the commitment stage of the process, long-term goals are established with emphasis on building team. SOURCE: MANAGEMENT CONCEPTS AND PRACTICES, 4TH EDITION BY TIM HANNAGAN PERFORMANCE People run and steer the affairs of organization. People are the main underpinning for goal setting and objectives accomplishment. The performance of an organization thus depends on the sum total of the performance of its members. Pattanayak (2006). Pattanayak believed that the success of an organization will depend on how it accurately measures performance of its workers. He further argued that the performance of an employee is his resultant behaviors on task which can be observed and measured. Performance refers to the contribution made by an individual in the accomplishment of organizational objectives. Pattanayak (2006). The performance of individuals in an organization is the resultant behavior on task which can be observed and evaluated. Normally organizations assess performance by looking at quantity, time of completion, cost involved and most importantly quality. One way of urging people to work in an organization is giving them feedback on the results of their action. It is important that feedback on both success and failures are provided on regular basis. Most organizations use performance appraisal systems or techniques in trying to provide feedback. PERFORMANCE APPRAISAL Pattanayak (2006) acknowledged that performance appraisal system provides management an opportunity to recall as well as feedback to people as to how they are doing, so that they can correct their mistakes and acquire new skills. Pattanayak defined performance appraisal as all those procedures used to evaluate the personality, the performance, and the potential of its group members. Performance appraisal techniques used could either be formal or informal. INFORMAL PERFORMANCE APPPRAISAL Pattanayak defined informal performance appraisal as a continuous process of feeding back information to the subordinates about how well they are doing their work in the organizations. Pattanayak believed that it is normally conducted on the day-to-day basis. FORMAL PERFORMANCE APPRAISAL Pattanayak argued that formal performance appraisal occurs usually annually on a formalized basis and involves appraise and appraiser in finding answers to the following questions. What performance was set out to be achieved during the period? Has it been achieved? What has been the shortfall and constraints? What are we going to do now? How will we know that we have done it? What kind of feedback can be expected? What assistance can be expected to improve performance? What rewards and opportunities are likely to follow from the performance appraisal? EMPIRICAL LITERATUIRE Change has always been part of organizations. Day in and day out, organization are seen trying to adapt to a changing environment. A study by Agudze, Simon and Sunu on the influence of price on customer loyalty of selected supermarkets in Accra outlined the fact that organizations are affected by change in price. The study revealed that Melcom will lose 42% of its customers if prices should increase (change), at Game it was realised that 62% of their customers will stop buying if prices increase (change), and at Maxmart the survey showed that 50% of their customers will not purchase from the shop if prices should increase. Also on a thesis by Hans-Jà ¼rgen Brà ¼ck on the impact of organisational change management on the success of a Product Lifecycle Management Implementation -an investigation into the Electronics Manufacturing Industry, 59% of the respondents to the eighth questionnaire indicated that productivity is slowed down a little bit in the phase of implementing change, whereas 35% did not realize any negative influence on productivity. However, 6% indicated a significant decrease in productivity. The research also brought out the fact that vision is very important in the change process. The researchers fourth questionnaire focused on vision which half of the respondents indicated that it was very important. Moreover another survey by Natalie L. Petouhoff, PhD, Tamara Chandler, and Beth Montag-Schultz on The Business Impact of Change Management revealed that Organizational Change Management (OCM) programs have significant effect on Returns On Investment (ROI). The survey showed that ROI was 143% percent when an excellent OCM program was implemented. ROI however was 35% when OCM program was poor or there was no OCM program at all. 3.0 METHODOLOGY 3.1 RESEARCH DESIGN The study will be cross sectional as data collected from the field will be used within a short period of time. The study will take a period of nine months to be completed. The purpose of the study shall be descriptive in nature as a gap will be dealt with and employ both qualitative and quantitative techniques. The qualitative research will be based on knowledge, views, perceptions, observations and opinions of the effect change in management will have on the performance of Vodafone Ghana. The quantitative research shall also be based on the design and issue of questionnaires to customers, top management and employees to solicit for the objectives of the topic that will be expressed in terms of figures for the study. 3.2 POPULATION OF THE STUDY The population of interest for the study shall include all employees and customers at Vodafone Ghana. 3.3 SAMPLE FRAME The sample frame for the study will be all Vodafone customers within the age bracket of 20 to 40 years in Accra and selection of employees at Vodafone Head office at Circle. The reason for the chosen sample is due to the fact that, the study seeks to investigate the performance of Vodafone
Wednesday, September 4, 2019
The Ultimate Tragic Hero King Lear English Literature Essay
The Ultimate Tragic Hero King Lear English Literature Essay King Lear, one of William Shakespeares greatest tragedies, depicts a society in grim circumstances. As with all tragedies, there exists a tragic heroà [1]à , one who possesses a fatal flaw that initiates the tragedy and all the sufferings that follow. In this play, the tragic hero is undoubtedly the title character, King Lear. The plot is driven by the power and consequence of losses, more specifically, the losses of Lear. In the course the play, King Lear, because of his flaws, loses his authority as a king, his identity as a father, and his sanity as a man. One loss builds on another, but moreover, his greatest loss, and what distinguishes this tragedy from all others, is his chance of redemption. Unlike other tragedies, there is no salvation for the tragic hero or any sign of optimism in the conclusion. This bleak portrayal of King Lear, through his losses, makes him the ultimate tragic hero, and the play an ultimate tragedy. The play begins with King Lears decision to divide his kingdom among his three daughters. This is the first sign of Lears loss the loss of authority. Wanting to abandon his responsibilities before his time, Lear claims, tis our fast intent / To shake all cares and business from our age, / Conferring them on younger strengths while we / Unburdened crawl toward death (I.i.38-41). It can be argued that his flaw is in his decision to prematurely abdicate the throne, going against nature. However, it is more crucial to realize that his major flaw is actually in his character, shown through his judgment in renouncing his power. Lear carries immense insecurity and egotism as he announces that he will offer the largest share of kingdom to the daughter who professes the greatest love for him. Goneril and Regan both proclaim in fulsome terms that they love him more than anything in the world, while Cordelia speaks from her heart in honest terms that she loves him exactly as a daughter should love her father. Valuing self-importance above all else, Lear is blind to the loyalty and love of Cordelia and instead, perceptive to the flattery of his two vile daughters. Furthermore, Lear is infuriated when Kent objects and protests to his decision: Thy youngest daughter does not love thee least, / Nor are those emptyhearted whose low sounds / Reverb no hollowness (I.i.153-155). This fatal flaw of insecurity and egotism induces Lear to make error in his judgment, resulting in the improper division of his kingdom and the loss of his two most loyal companions Cordelia and Kent. The consequences of this error build up throughout the play, leading to Lears ultimate tragic fall. Lears lost royal authority now transfers to his two daughters, Goneril and Regan, and they deceitfully use this power against him. Ironically, Lear also falls in status, to a level inferior to that of his own children. Goneril no longer loves him beyond all manner and Regan no longer is an enemy to all other joys as they have professed in the beginning (I.i. 61, 73). Instead, Goneril reprimands his father for the way his servants and knights have infected her home (I.iv.237). Regan follows suit, and insist that The old man and his people/ Cannot be well bestowed (II.iv.258). His daughters no longer even respect him. Lear has now lost his identity as a father, since he even confesses that [He] should be false persuaded / [He] had daughters (I.iv.227-228). Troubled and confused, Lear reveals his weakened sense of identity when asking Who is it that can tell me who I am (I.iv.224). Stripped of authority as king, Lear has now also lost authority as a father over his own flesh and blood. King Lears banishment from his daughters undoubtedly has tremendous psychological effect on him. He not only loses youth as he crawl toward death, but also loses sanity as his heartà ¢Ã¢â ¬Ã ¦break into a hundred thousand flaws and heà ¢Ã¢â ¬Ã ¦go mad (I.i.41, II.iv.284-286). With so much suffering already thrown upon Lear due to his tragic flaw, it seems that Shakespeare has now shown pity and decided to set the stage for a reversal of fate. Losing sanity has given King Lear the opportunity to discover the truth and the core of humanity. With disapproval of Regan and Goneril, Lear heads outside, where a wild storm takes place. In this time of chaos, Lear meets Edgar as Poor Tom and gains profound revelation of man and life. Seeing Poor Tom bare, at humans most natural state, Lear questions, Is man no more than this? and realizes that the unaccomodated man is no more but such a poor, bare, forked animal as thou art (III.iv.103-104, 107-109). He continues with disrobing himsel f, and at the same time, removing himself from any social constraints. It is at the extreme low point that Lear strips of his rationality and relies on his inner instincts to fully grasp his identity and regain his humanity. He now understands the deep love of Cordelia and the disguise employed by his other daughters. The real King Lear finally emerges. Although Shakespeare creates this turning point for Lear, he is actually paving the way for a greater tragedy. Lear loses everything he has authority, family, and sanity, but now he faces his greatest loss the chance for redemption. After the storm, Lear is finally reunited with Cordelia as he struggles to regain his sanity. Cordeliaà never loses her love for her father even after he has disowned her, and after seeing him, she cries, O my dear father, restoration hang / Thy medicine on my lips, and let this kiss / repair those violent harms that my two sisters / have in thy reverence made (IV.vii.27-30). The mention of restoration signifies Cordelias ability to redeem Lear of his previous mistakes. When Lear wakes up, he admits, I am a very foolish fond old manà ¢Ã¢â ¬Ã ¦I fear I am not in my perfect mind (IV.vii.61,65). This reveals Lears new regained understanding of himself and his admittance to his faults, a sign of the first step towards redemption. At this point, after all the turbulence, the audience takes a sigh of relief, feeling positive and seeing hope for Lear. Unfortunately however, this play does not leave any traces optimism. In the final act, Edmund captures Lear and Cordelia as his prisoners, and orders both to be killed. Lear escapes, but Cordelia, his loyal and loving daughter, dies. Lear finally realizes only Cordelia can give him a chance which redeem all sorrows that ever [he] have felt (V.iii.272-273). Her death breaks the last thread between Lear and happiness. He expresses his deepest sufferings and declares his sorrows when sees Cordelia has gone foreverà ¢Ã¢â ¬Ã ¦ Shes dead as earth (V.iii.265-267). With nothing left, not even the future and possibility for redemption, Lear loses the only possession that remains his life. King Lear is truly a tragic hero because he was so close to happiness after much torment, yet he is still unable to achieve salvation, and instead, he is subjected to complete deterioration, both mentally and physically. Is this the promised end? Kent, Lears loyal servant, questions at the end of the play (V.iii.270). Indeed, this is the tragic end of King Lear, a play displaying a world of corruption. King Lear, due to his tragic flaw of insecurity and egotism, makes an initial mistake that soon snowballs into a series of losses, including the loss of authority, identity and sanity. Just as he is about to redeem himself, he is deprived of that chance as he losses the only one capable of restoring him Cordelia. The play ends with the ultimate downfall of the tragic hero, as Lear dies in a state of grief. In this way, King Lear portrays not only the tragedy of a society, but more importantly, the tragedy of a man. Even though Lear has undergone much transformation and realized the meaning of humanity, the bleak society he lives in does not warrant him the opportunity for redemption. Through revealing his losses, King Lear illustrates the journey of the title character, an ultimate tragic hero.
Comparing League of Extraordinary Gentlemen, Mary Reilly, and Dr. Jekyl
League of Extraordinary Gentlemen, Mary Reilly, and Dr.Jekyll and Mr.Hyde à à à Robert Louis Stevenson's short novel, The Strange Case of Dr. Jekyll and Mr. Hyde has spawned many retellings of Dr. Jekyll's tale, as well as variations on the theme. The Jekyll and Hyde conceit is one that lends itself to many different forms of literature, such as motion pictures and sequential art. Sometimes liberties are taken in reinterpretations of Mr. Hyde from the original text. This can be distinguished in two recent works, The League of Extraordinary Gentlemen, a comic book miniseries by Alan Moore and Kevin O'Neill, and Mary Reilly, a film by Stephen Frears. à à à à à à à à à à à à à à à à à à à à The appearance of Mr. Hyde has always tended towards the à à à à à à à à à à à stereotypical hairy man. In fact, the transformation of Jekyll into à à à à à à à à à à à Hyde in movies seem like werewolf transformations. This comes from à à à à à à à à à à à the frequent mention of Hyde's hands as being "of a dusky pallor and à à à à à à à à à à à thickly shaded with a swart growth of hair" (82). Although Hyde's à à à à à à à à à à à face is never described as hairy, it tends to be a logical à à à à à à à à à à à assumption that if the hands are hairy, then the face may be as à à à à à à à à à à à well. Jekyll's own appearance is described by his lawyer, Utterson, à à à à à à à à à à à as being a "smooth-faced man of fifty" (44) and Hyde, for all à à à à à à à à à à à intents and purposes, is the opposite of Jekyll. The hairiness of à à à à à à à à à à à Hyde is maintained in The League of Extraordinary Gentlemen. Hyde is à à à à à à à à à à à drawn as a dark brown man with coarse hair all over his arms and à à à à à à à à à à à chest, whereas Jekyll is a sm... ...er features are in common. Robert Louis Stevenson, in writing The à à à à à à à à à à à Strange Case of Dr. Jekyll and Mr. Hyde touched upon an universal à à à à à à à à à à à theme that many others would return to in the years after à à à à à à à à à à à Stevenson's novel was published. à à à à à à à à à à à Return to Writing Stuff à à WORKS CITED à à à à à à Mary Reilly. Dir. Stephen Frears. Perf. Julia Roberts and John Malkovich. à à à à à Columbia/TriStar, 1996. à à à à à à Moore, Alan, and Kevin O'Neill. The League of Extraordinary Gentlemen, à à à à à Vol. One. [reprints 1-6 and Bumper Compendiums] 2nd Print. La à à à à à Jolla, California: America's Best Comics, 2000. à à à à à à Stevenson, Robert Louis. The Strange Case of Dr. Jekyll and Mr. Hyde. à à à à à à Ed. Martin A. Danahay. Orchard Park: Broadview Literary Texts, 2000. à Ã
Tuesday, September 3, 2019
A Clean, Well-Lighted Place by Ernest Hemingway :: essays research papers
A Clean, Well-Lighted Place by Ernest Hemingway "A Clean, Well-Lighted Place" by Ernest Hemingway is a story which emphasizes on three age groups that each have a different view of life. By analyzing the three different points of view, we see Hemingwayââ¬â¢s perspective of an old man. The short story is about an old man that sits in a very clean bar every so often who drinks away at two oââ¬â¢clock in the morning and is the last one to leave. There are three waiters: one is a young man, one is an older gentleman, and the last is a very old man. All the waiters see him in a different way based on their age. The young waiter was in a rush to close the bar an hour earlier because there was only the lonely old man in it. It was two a.m. and the bar is supposed to close at three. This young man throws the old man out of the bar just so he can go into bed with his wife. The young man has absolutely no respect for the older man who is deaf. He yelled at the old man saying, "You should have killed yourself last week." The waiter treats him like an obstacle as if he is slowing down his life. The second waiter introduced is a middle-aged man. He does not say much, but it seems as though that this is because he does not want to get in a fight with the younger waiter. All he does is ask the young waiter questions, as if the middle-aged waiter was sort of stuck in a catch twenty-two. The middle aged man felt for the old man but could not express his feelings to the younger waiter. Lastly, there is the old waiter. He is some where around the age of the old man that sat at the table. He definitely feels for the man at the table because he knows what it is like to be old and lonely. The waiter says, "I am of those who like to stay late at the café, with all those who do not want to go to bed. With all those who need a light for the night." The waiter knows that the café/bar is a very nice place for people at night, especially the old, because it is clean and well lit. He says, "Each night I am reluctant to close up because there may be someone who needs the café.
Monday, September 2, 2019
Special Children’s Necessities and Managements
The term, sprecial-needs children is defined as children whose developmental and/or behavior requires help or intervention beyond the scope of the ordinary classroom or adult interactions. About 15 to 20 percent of all children in the United States will exhibit some form of atypicall development and need special services (Bee, 1995). These children include children with learning disabilities (LD), Attention Deficit Disorder (ADD) or Attention Deficit Hyperactivity Disorder (ADHD), Down Syndrome children, physically and mentally disabled children and gifted children. Children with learning disabilities may have poor memory skills, trouble following directions, eye-hand cordination problems and trouble with distinguishing between letters, numbers and sounds. There is no scientific explanation why children have learning disabilities, but some experts believe the cause may be due to slight brain damage. ADHD affects up to 5 percent of children up to the age of 18(Walls, 1994. When hyperactivity components are not present, it is diagnosed as Attention Deficit Disorder, or ADD. Children with ADHD are prone to restlessness, anxiety, short attention spans and impulsiveness. They have trouble listening, remaining seated, interacting with other people and are easily distracted. A child with ADHD will show extreme symptoms, usually before the age of 7. The most common medication for children with ADHD is an amphetamine called Ritalin, which produces a paradoxical effect. The speed stimulates the cerebral cortex, allowing the brain to manage incoming sensory information efficently. Ritalin is very controversial since the side effects can be quite serious, such as inhibiting growth. Down Syndrome is one of the most common and easily determined forms of mental retardiation. It affects 1 in 100 births among women under the age of 35 and 5 per 100 of woman over 40. Down Syndrome, formerly called mongolism, is caused by a chromosal abnomality. The affected individual has 47 chromosomes in all body cells instead of the normal 46. There is no treatment for Down Syndrome, but better medical care, which has resulted in an almost normal life span compared to the previous life expectancy of 14 years. A disabled child is a child with physical, mental or sensory impairment that makes performing everyday tasks more difficult. In the early 1980's, it was estimated that 9 to 10 percent of the United States population was diabled in some way. Until the second half of the 20th century, it was rare to find simple recognition that aside from the specific diability, disabled children have the same needs, interest and abilities as mainstream children. In schooling, the federal law now gurantees a free fit education to all handicapped children, regardless of the severity of their handicap. Gifted children are children who have unusually high intelligence. They generally have long attention spans, learn quickly, good memories and have a wider range of vocabulary thatn their peers. Gifted children usually tend to be bored with activities based for children their own age. Children who score between 130-150 on the standard IQ tests have traditionally been classified as gifted. These children come from all social, economic and ethnic backgrounds. There are many concerns that the majority of these children are being overlooked, since a lot of them are not given the same opportunities, attention and support as the child who is raised in the ââ¬Å"All-American Familyâ⬠.
Sunday, September 1, 2019
Grunig and Huntââ¬â¢s Four Models of Public Relations Essay
Grunig and Hunt (1984)ââ¬â¢s four models of public relations are perhaps the most commonly used theories in the field. They are useful in that they divide a complicated subject matter into four fundamental areas which can then be separately addressed. Corporations may refer to these models in establishing their CSR efforts. For example, the first area (Press Agentry) deals with the activities of those who will do anything to gain publicity. Perhaps Bransonesque stunts are not appropriate for establishing convincing social responsibility, but certainly widespread advertising of a particular endeavor (such as BPââ¬â¢s cleaner fuel promise) will be beneficial. The Second model describes the modern complexities of the growingly accurate one-way information for corporations. An effective example of this can be seen in Shells unexpectedly honest environmental reporting; companies wishing to be seen as ethical must adopt similar strategies whether they be communicated through large scale media organisations or perhaps through the companies own website (a cheaper and safer option). Model 3 and 4 deal with asymmetric and symmetric two-way communication respectively. Some argue the existence of a true symmetric model is not possible, but Grunig and Hunt (1984) insist it to be the most effective. Companies should aim to implement CSR programs that consider the objective of the PR work to be as important as or more important than the company itself; such as the aforementioned BP pulling out of a potentially lucrative Alaskan Oil drilling project in the interests of the environment. I firmly believe that in most cases where a corporation is attempting to become more responsible, the strategy is just another method of gaining competitive advantage in a growing market. A corporationââ¬â¢s need to differentiate themselves from competition in a society where the consumer is more informed than ever before means that CSR is an important facet of any corporationââ¬â¢s strategic planning. BPââ¬â¢s reputation (through extensive advertising) of ââ¬Ëcleaner petrolââ¬â¢ was just a byproduct of an unselfish socially responsible program to create cleaner more efficient fuel? I donââ¬â¢t think so! BPââ¬â¢s efforts to create cleaner/betterà fuel is a clever effort to create a distinguishable product in a homogenous market whilst building a favourable reputation. As Leisinger (2002) states: ââ¬Å"In 1994, according to a survey conducted by the Walker Research Institute, some 78% of American consumers avoided products from companies of which they had negative perceptions; 48% of these consumers said that their purchasing decisions were influenced by the morality of companiesââ¬â¢ business practices.ââ¬
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